Manage Alert Status#
In this section, you can find information about managing the alert status. You can add, delete, and edit the alert status.
Add Custom Status#
To add a custom alert:
-
On the Entities Management page, in the Alert status tab, click the + button.
Add a custom status window opens.
-
Select the Stage from the list.
-
Enter a custom Value if you want to customize the case label.
-
Select a Color for the label.
-
Click the Confirm custom status creation button.
A custom status created successfully message appears.
Edit Custom Status#
To edit a custom status:
-
On the Entities Management page, in the Alert status tab, click the ellipsis(...) corresponding to the value you want to edit.
-
Click Edit.
Edit a custom status window opens.
-
Edit the required fields.
-
Click the Confirm custom status update button.
Custom status edited succesfully message appears.
Delete Custom Status#
To delete a custom Alert: