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Adding to a case (Tags/Tasks/Custom field values)#

Add tags#

  1. Choose tags from the Taxonomy. The selected tag will appear in the Selected Tags box.
  2. Click the Add selected tags button.

select tags

Add tasks#

The task Group is default.

  1. Enter the task Title.
  2. Enter the task description in the Description.
  3. Switch the toggle button to Flag this task?.
  4. Select the Due date.
  5. Click Save and add another, to add another task.
  6. Click Confirm.

add tasks

Note

Task Group names are limited to a maximum of 64 characters. Exceeding this limit will result in a generic “Invalid JSON” error message. Please ensure your Task Group names do not exceed 64 characters to avoid this issue.

Add custom field values#

  1. Select custom field value from the given list. (location/business-unit/detection-source/test).
  2. Click Confirm custom field value creation.

custom field values