Configure SLA Notifications#

5.8 Platinum manageConfig

Notify users when a service level agreement (SLA) rule's warning threshold is reached or its deadline is exceeded. SLA notifications use TheHive standard notification system.

Procedure

Go to the Organization view from the sidebar menu.
Select the Notifications tab.
Select .
In the Add notification drawer, enter the name of your notification.

Unique name

This name must be unique, as two notifications can't have the same name.
Optional: Turn on the Send notification to every user in the organization toggle to be able to send an email to all users in the organization.

Available trigger

If enabled, the AnyEvent trigger is no longer available, and only the EmailerToUser notifier is selectable.
Select one of the available SLA triggers:

Entity Warning threshold reached Deadline exceeded

Alert AlertSlaAtRisk AlertSlaOverdue

Case CaseSlaAtRisk CaseSlaOverdue

Task TaskSlaAtRisk TaskSlaOverdue

Each SLA rule that matches an entity triggers these events independently. If two SLA rules cover the same entity, each rule can fire its own notification.
Turn on the Enable notification toggle to activate the notification.
Select one or more notifiers.
Enter the required information for each selected notifier, following its specific configuration instructions:
Slack notifier template example
```
An SLA deadline has been exceeded.

See details below:

Title: {{object.title}}

Direct link: {{url}}
```
Select Confirm.